1. Introduction
At Resume Mobility Physical Therapy, LLC, we are committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our virtual or telehealth physical therapy services. By accessing our telehealth services, you agree to this Privacy Policy. If you do not agree, please do not use our services.

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2. Legal Compliance
We comply with the following laws and regulations to protect your health information:
   • Health Insurance Portability and Accountability Act (HIPAA) (45 CFR Parts 160 & 164)
   • South Carolina & North Carolina Medical Privacy Laws
   • The Health Information Technology for Economic and Clinical Health (HITECH) Act
   • Federal Trade Commission (FTC) Health Breach Notification Rule
   • Telehealth and Remote Patient Monitoring Regulations under South Carolina & North Carolina Laws
Our data collection, use, and storage practices adhere to these laws to ensure patient confidentiality and security.

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3. Information We Collect
We collect several types of information to provide you with safe and effective virtual physical therapy services.
A. Personal Identifiable Information (PII)
This includes information that identifies you as an individual, such as:
   • Full legal name
   • Date of birth
   • Mailing address
   • Email address
   • Phone number
   • Emergency contact information
   • State ID, Driver's License, or any other identity verification document
B. Protected Health Information (PHI)
This includes your medical and health-related information, such as:
   • Medical history (including past injuries and treatments)
   • Physical therapy assessment and treatment records
   • Provider referrals or prescriptions
   • Diagnostic reports (e.g., X-rays, MRIs)
   • Exercise programs and progress notes
C. Financial & Payment Information
To process payments, we may collect:
   • Credit/debit card details (processed securely)
   • Billing address
   • Health savings account (HSA) or flexible spending account (FSA) details
   • Insurance information (if applicable)
D. Technology & Usage Data
When you use our telehealth platform, we collect:
   • Device information (computer, phone, tablet)
   • IP address
   • Browser type
   • Session activity logs (for security and quality monitoring)
We do not collect Social Security Numbers (SSNs) unless required by insurance, Medicare opt-out agreements, or legal obligations.

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4. How We Use Your Information
We collect your information to:
   • Provide virtual physical therapy services
   • Assess and diagnose your condition
   • Develop personalized treatment plans
   • Communicate with you about appointments and progress
   • Ensure HIPAA and legal compliance
   • Process payments and billing
   • Improve our telehealth services and technology
We never sell or rent your personal information to third parties.

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5. How We Share Your Information
We only share your information in the following cases:
A. With Your Consent
We will not disclose your PHI unless you authorize us to share it, such as:
   • Sending records to another healthcare provider
   • Providing documentation to insurance companies
B. For Treatment, Payment & Healthcare Operations
We may share information with:
   • Other healthcare professionals involved in your care
   • Payment processors and billing services
   • HIPAA-compliant telehealth service providers
C. As Required by Law
We may disclose your information if required by:
   • Court orders or subpoenas
   • State or federal health reporting requirements (e.g., disease outbreaks)
   • Fraud prevention investigations
D. In Medical Emergencies
If you experience a medical emergency during a virtual session, we may disclose relevant information to:
   • Emergency responders (EMS, hospitals)
   • Your designated emergency contact

 

6. HIPAA Compliance & Data Security
We take strong measures to protect your health information in compliance with HIPAA.
A. Encryption & Secure Storage
   • All patient data is encrypted (both in transit and at rest).
   • We use HIPAA-compliant telehealth platforms with secure login access.
   • Electronic PHI (ePHI) is stored in HIPAA-secure servers.
B. Restricted Access
   • Only authorized personnel can access your medical records.
   • Employees undergo HIPAA security training.
C. Multi-Factor Authentication (MFA)
   • We require strong passwords and two-factor authentication for access to telehealth platforms.
D. Security Audits & Monitoring
   • We perform regular security assessments to detect vulnerabilities.
   • Unauthorized access attempts are logged and reviewed.

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7. Your Privacy Rights Under HIPAA
As a patient, you have the following rights regarding your health information:
A. Right to Access & Obtain Copies
   • You may request a copy of your medical records and treatment notes.
   • We provide requested records within 30 days (as per HIPAA rules).
B. Right to Request Corrections
   • If you believe your records are inaccurate or incomplete, you may request a correction.
C. Right to Confidential Communications
   • You may request that we contact you by email, phone, or other secure methods.
D. Right to Restrict Information Sharing
   • You can request limitations on disclosures (except when required by law).
E. Right to File a Complaint
   • If you believe your privacy rights have been violated, you may:
       ○ File a complaint with Resume Mobility Physical Therapy, LLC.
       ○ Submit a complaint to the U.S. Department of Health and Human Services (HHS) Office for Civil Rights
We will not retaliate against any patient who files a complaint.

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8. Data Retention & Destruction
   • We retain medical records for a minimum of 10 years (as required by South Carolina law).
   • After the retention period, records are securely destroyed using HIPAA-compliant methods.

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9. Third-Party Websites & Services
   • Our website may contain links to third-party sites (e.g., payment processors).
   • We do not control third-party privacy policies, so we recommend reviewing them before sharing information.

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10. Updates to This Privacy Policy
We may update this policy as needed to comply with new regulations or improve our security practices.
   • Updates will be posted on our website.
   • Continued use of our services means you accept the revised policy.

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11. Contact Information
For any questions, please contact us:
📧 Email: queries@resumemobilitypt.com
📞 Phone: (803) 220-5785.

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Last Updated: 6/23/2025.